External-dependency NPS

What could Net Promoter Score tell us if we apply it differently?

August 25, 2023 · 1 min

Seeding Standards and Measuring Development Outcomes

I’ve thought a lot about how to measure development outcomes, but never been satisfied with my answers. I think I may have a bit more clarity thanks to a new perspective.

August 20, 2023 · 4 min

Decreasing Defect Funnel

Only measuring total defects could incentivize misreporting. How could we measure defects in a way that aligns incentives with desired outcomes? I don’t have a sure answer, but here are some thoughts.

February 17, 2023 · 4 min

Measuring Principles

A previous post got me thinking about how principles can be measured and what value such measures could provide.

January 13, 2023 · 2 min

What Tests Measure

My test types diagram sparked concern that mature process focuses on repeated measured improvement, not specific techniques. This is right, but I don’t see the conflict. Tests are a kind of measure, and the diagram identifies common tests (measures) certain actors leverage to meet larger goals. This raises the question, what do the different kinds of tests measure? Consequently, what do they tell us about our system?

December 5, 2021 · 6 min

Governance is a mine of Quality techniques

I recently put together that multiple verification (the quality technique) is effectively the same and as governance techniques. It’s about managing the level of trust and risk we accept from individual contributors.

November 26, 2021 · 3 min